Terms of Use

Welcome to Emotional Pulse, a wellbeing app developed by ShareTree Inc. By accessing or using the Emotional Pulse App, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Overview

Emotional Pulse is a digital wellbeing platform that enables users to track their emotional states, build trusted support networks, and access mental health first responder conversations. The app is available as a free service, with optional paid plans for individuals and organisations.

2. Eligibility and account

Emotional Pulse does not currently restrict users by age and does not collect parental or guardian consent. Users under 18 should use the app with appropriate adult guidance. Users are responsible for maintaining the confidentiality of their login credentials and all activity under their account.

3. Free and paid plans

• Free plan: Unlimited use, up to 5 Pairs, 1 group (maximum 5 users), and access to the first 7 days of the 21-day mini-course.
• Paid plans: Activator, Safe Workplace, and Safe Enterprise plans offer extended features and access.
• Refunds: We do not offer refunds for mid-subscription cancellations. However, if you accidentally purchase a subscription and notify us within 3 business days via support@sharetree.org, we may issue a full refund.

4. Acceptable use and behaviour

Users must not:

• Impersonate another individual or falsify their identity.
• Upload, share, or distribute any offensive, harmful, or illegal content.
• Spam Pair or group invites or mislead users through system misuse.
• Abuse the support request system or attempt to contact Mental Health First Responders inappropriately.
• Behave unethically or unsafely during support interactions.

Violations of this clause may result in suspension or termination of your account at our discretion.

5. User conduct and community standards

All users must uphold:

• Respect for others and their emotional safety
• Confidentiality of shared emotional states and check-in data
• Authenticity, honesty, and appropriate conduct when offering or receiving support

We reserve the right to suspend any user violating the Emotional Pulse values of psychological safety and integrity.

Group use and support responsibility

While Emotional Pulse encourages the nomination of a Mental Health First Responder (MHFR) or Mental Health Support contact within each group, nominating a support person is optional.

However, if a group or organisation does choose to nominate a support person, that individual must be appropriately qualified, such as a registered psychologist, counsellor, support worker, or someone with Mental Health First Aid or Emotional Pulse MHFR certification.

Regardless of whether a nomination is made, the group or organisation is solely responsible for responding to and managing any support requests generated by users within their group.

Emotional Pulse provides tools to facilitate support but does not assume responsibility for monitoring, actioning, or resolving support requests within groups.

By using the platform, groups and organisations agree to this responsibility and indemnify Emotional Pulse and ShareTree Inc. from any liability arising from unaddressed or mismanaged support requests within their group structure.

6. Privacy and data use

We collect limited personal data (name, email, timezone) to personalise your experience and enable secure login. We also store:

• Emotional check-in history
• AI-generated insights
• Support request interactions (date, time, participants)

We do not sell your data. Your data is encrypted at rest and in transit. Your emotional data remains confidential and is never shared with HR or organisational admins; we only provide de-identified group-level insights to help organisations assess trends without identifying individuals. You may delete your account at any time, and all associated data will be permanently removed.

For full details, please refer to our Privacy Policy.

7. Mental health disclaimer

Emotional Pulse is not a substitute for professional mental health or medical services.

We do not claim to diagnose, treat, or resolve any psychological or clinical conditions. If you are experiencing a mental health crisis, please seek immediate assistance from a qualified healthcare provider or emergency services.

In the event that we reasonably suspect a user is at serious risk of harm to themselves or others, Emotional Pulse reserves the right to disclose relevant personal information to appropriate professional support services, such as mental health crisis teams, emergency services, or qualified health professionals, without the user’s consent, in line with our duty of care and applicable Australian law. Further detail on this is set out in our Privacy Policy.

8. Third-party services

The app integrates securely with services such as:

• ChatGPT (OpenAI) for AI-generated emotional insights and Mental Health First Responder conversations (first name only is shared)
• ElevenLabs for natural voice support (conversation data is not retained)
• Stripe for billing, subscriptions, and secure payments
• SendGrid for essential email notifications
• Twilio for sending one-time SMS verification codes to confirm your mobile number

We are not responsible for service disruptions, breaches, or outcomes related to third-party services.

9. SMS and mobile messaging terms

This section sets out the terms of the Emotional Pulse SMS messaging program. These are the complete mobile messaging terms for the program.

Program. Emotional Pulse (operated by ShareTree Inc.) uses SMS only to verify your mobile number. When you add your mobile number during registration, we send a one-time verification code by SMS to confirm the number is valid and belongs to you. Verifying your number allows other users in your trusted support network to contact you directly in an emergency. We do not send recurring, marketing, or promotional SMS.

Consent. By entering your own mobile number in the app and continuing, you consent to receive a one-time verification code by SMS from Emotional Pulse.

Opting out and help. You may reply STOP to any message to opt out of further SMS, or reply HELP for assistance. You can also contact us at support@sharetree.org.

Charges. Message and data rates may apply, depending on your mobile plan and carrier.

Our SMS messages are delivered using Twilio (see section 8). Mobile opt-in data and consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. Your mobile number is handled in accordance with our Privacy Policy.

10. Termination and suspension

We may suspend or terminate access to the app without notice if you:

• Violate these Terms
• Misuse features, cause harm to others, or undermine the platform’s purpose
• Breach ethical, legal, or safety guidelines outlined herein

11. Ownership and licensing

All content, features, and technology of Emotional Pulse are the intellectual property of ShareTree Inc.

Users retain ownership of their emotional insights and check-in history but grant us a limited licence to process and display this information for the purpose of delivering the service.

12. Governing law

These Terms are governed by the laws of Australia, and any disputes will be handled within the appropriate jurisdiction.

13. Changes to these Terms

We may update these Terms at any time. If changes are made, users will be notified via email or in-app alerts. Continued use of the app after changes indicates acceptance of the revised Terms.

14. Contact us

If you have questions about these Terms, please contact support@sharetree.org.
ShareTree Inc., Australia