Your workplace has set up a regular wellbeing check-in. Here is what happens.

You might be right that it doesn't always feel that way, and no check-in changes that on its own. What this is: a regular check-in that's yours, where what you share goes somewhere it can be acted on.

That is exactly why this exists. This is a separate avenue that goes straight to someone whose job is to act on it, and the pattern across a team is harder to lose than one person's comment.

Fair. An automated call isn't the same as a person who knows you, and it isn't trying to be. What it is for is making sure everyone gets a real check-in, not just the few who ask. The moment something needs a human, it connects you to one.

What you share is confidential to you. Managers can see that check-ins are happening and the general picture across a team, never who said what. The system removes names and identifying details, and every check is reviewed before anything goes anywhere. Nothing you share affects your work.

No. We do not keep any audio of your voice. While you talk, a written transcript is created so that what you raised can be understood and acted on. The transcript itself is deleted after 30 days.

No. Your employer never hears your voice and never sees your words. They see themes grouped across at least five people. There are no quotes, no job titles, and nothing attributed to an individual.

Any group smaller than five people never appears in a report on its own. It is folded into a larger group so that no small cluster can be singled out. Views that could combine details to narrow things down to one person are switched off. No system anywhere can promise that inference is completely impossible, which is exactly why the minimum group size and these guards exist.

The check-in is offered to everyone your employer has included, and we would encourage you to take part, because it only works as a source of support if people engage with it. You can decline to take part. Choosing not to engage is not held against you. Your employer is told that a follow-up is outstanding, so they can check in with people the service did not reach, but they are not told anything about what was or was not said.

Yes. Taking part is always your choice. If a particular cycle is not a good time, you can decline that check-in, and it will not count against you. The service comes around again at the next cycle, so the door stays open for whenever you are ready.

No. The AI identifies itself as an AI at the very start of the call. It will not pretend to be human.

Yes. The service can offer to book you a session with a trained Mental Health First Responder, so you can talk to a human when you would prefer to.

Usually five to ten minutes. There is no set length you have to reach and no minimum you owe anyone. You are in control of how long you stay on.

"I’m doing fine" is a real and useful answer, and taking the check-in still matters. A regular check-in, even a short one where all is well, is what keeps things from building up quietly. You are never wasting anyone’s time.

The check-in is a regular, ongoing form of support, so it is not the right place to turn if you need help immediately. In Australia, you can call Lifeline on 13 11 14, or text Lifeline on 0477 13 11 14, any time of the day or night. If you or someone else is in immediate danger, call 000. You deserve support now, not later.