EAP that checks-in with 100% of your people

It is a real service, engaged by your employer, and it is designed to be easy to recognise as genuine. You receive an email before any call so the contact is expected. The call comes from a consistent number, and at the start of every call the service identifies itself, explains why it is calling, and tells you how your confidentiality is protected.

You will receive a pre-call email that tells you what to expect, including the number the call will come from. The call always comes from the same dedicated number, so it stays recognisable across check-ins.

No. There is nothing to install, nothing to fill out, and nothing to prepare. You do not need to think of the right thing to say or work out how you are feeling in advance. When the call comes, you just answer it and talk. It is meant to be as easy as any other conversation, because that is all it is.

Usually just a few minutes. There is no set length you have to reach and no minimum you owe anyone. If you have a lot on your mind and want to talk it through, there is room for that. If you are short on time or simply do not have much to say today, that is fine too. You are in control of how long you stay on.

Whatever is actually on your mind. It does not have to be a crisis, and it does not have to be a formal complaint. It can be workload, pressure, how you are coping, something at work that is not sitting right, or just how your week has been. If it is affecting you, it is worth raising. There is no wrong thing to bring, and nothing is too small.

Not at all. "I'm doing fine" is a real and useful answer, and taking the check-in still matters. Part of why this exists is that the moment to say how you are actually doing rarely comes on its own, and things can build up quietly without anyone noticing. A regular check-in, even a short one where all is well, is what keeps that from happening. You are never wasting anyone's time by taking part.

The service will make up to three attempts to reach you. If a call does not connect, it will try again later rather than giving up after one miss, and it will stop after three. You are not penalised for a missed call.

The check-in is offered to everyone your employer has included, and we would encourage you to take part, because it only works as a source of support if people engage with it. You can decline to take part. Choosing not to engage is not held against you. Your employer is told that a follow-up is outstanding, so they can check in with people the service did not reach, but they are not told anything about what was or was not said.

Yes. Taking part is always your choice. If a particular cycle is not a good time, you can decline that check-in, and it will not count against you. The service will simply come around again at the next cycle, so the door stays open for whenever you are ready. You are never locked in, and you are always in control of how much you take part.

No. The AI identifies itself as an AI at the very start of the call. It will not pretend to be human.

Yes. The service can offer to book you a session with a trained Mental Health First Responder, so you can talk to a human when you would prefer to.

The Proactive EAP is a regular, caring check-in offered to everyone in your organisation, rather than a service that waits for people to reach out when things are already difficult. It is built the way it is for one reason: to let your employer reach out to everyone and offer support when needed, while being able to understand and improve the things that affect people's wellbeing at work. Every design choice, from keeping no audio, to de-identifying by construction, to only ever reporting in groups of five or more, is designed so that no individual's private conversation is ever exposed.

No. This does not replace your existing EAP, your counselling, or any professional support you already have. It sits alongside them. Traditional support waits for you to reach out, and only a small number of people ever do. This is the layer that reaches everyone, regularly, so no one gets missed. And when something needs more than a check-in, it connects you to the right professional support, including a human responder if you would prefer to talk to one.

If you raised something that needs a human response, and you agreed to be contacted, the service routes you to a trained responder. For issues you chose to be followed up on, there is also a check-back after 90 days to see whether things improved.

The service watches for signs of distress throughout the call, from the first hello to the goodbye, and can move you to a human responder if you need one. There are limits to confidentiality, and these are stated at the start of every call: if there is a credible risk of serious harm, or a legal obligation to report, that overrides confidentiality. Outside those limits, what you share stays protected.

The check-in is a regular, ongoing form of support, so it is not the right place to turn if you need help immediately. If you are struggling right now or thinking about suicide, please reach out to someone who can help straight away. In Australia, you can call Lifeline on 13 11 14, or text Lifeline on 0477 13 11 14, any time of the day or night. If you or someone else is in immediate danger, call 000. You deserve support now, not later.

A proactive EAP is an employee assistance programme that reaches out to every employee on a schedule, instead of waiting for people to call a hotline. Traditional EAPs are used by around 5% of employees, usually the people already comfortable asking for help. A proactive EAP reverses the direction of care: everyone receives a regular, confidential check-in, concerns are connected to support early, and de-identified themes give the organisation a live picture of psychosocial risk.

Three ways. Direction: a traditional EAP waits for inbound calls; a proactive EAP schedules a check-in with 100% of your people, so support is offered before anyone has to ask. Coverage: instead of hearing from the roughly 5% who self-refer, you hear from everyone — including the people who would never ring a hotline. Insight: a traditional EAP gives you a utilisation number after the fact; a proactive EAP turns de-identified themes from every cycle into psychosocial risk reporting mapped to ISO 45003 factors. It sits alongside an existing EAP and clinical support rather than replacing them.

Australian WHS regulations require organisations to identify, assess and control psychosocial hazards. A proactive EAP feeds that cycle with current, worker-sourced evidence: every check-in round produces de-identified concerns mapped to recognised ISO 45003 risk factors, grouped across teams of five or more. That gives you leading indicators of where strain is building and a documented record that you are actively consulting your workers — rather than counting absences and claims after harm has occurred. It supports a psychosocial risk management programme; it is not a substitute for one.

Because the model asks the person who is struggling to do the hardest part: recognise they need help, find the number, and make the call — usually at the lowest point. Stigma, uncertainty about confidentiality and fear of it reaching their manager keep most people away, which is why utilisation sits around 5%. A proactive EAP removes that barrier: the check-in arrives on schedule for everyone, is confidential by construction, and asks nothing more of the person than answering a call.

Themes, never people. Concerns raised in check-ins are de-identified by construction, mapped to ISO 45003 psychosocial risk factors, and only ever reported in groups of five or more — no names, no quotes, no job titles, nothing attributable to an individual. You see what is straining your people and what is supporting them, where it is concentrated, and how it is trending, without ever seeing what any one person said.